From the administrators' statement

3.9. itis understood that the Company would process its billing by producing invoices which requested payment for various jobs completed, as opposed to producing individual invoices for each job. However, in 2018, a large customer requested that the Company changed the way it billed them. The customer requested individual invoices for each job regardless of the value.

3.10. This resulted in the Company sending the customer approximately 7,000 invoices in the first month as opposed to the 35 invoices that it would have previously sent.

3.11. As a result, the customer's system could not cope with the volume of invoices, This resulted in payment issues, queries and delays which affected the Company's cash flow position and impacted on payments to trade suppliers.

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Mark Priestley SDT Limited (07091138)

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